The services rendered in the electronic environment or the intangible goods and digital content products (games, diamonds, pre-paid gift cards etc.) Are delivered to the consumer immediately after the payment and cannot be cancelled and returned. In case the user has paid the amount and did not receive the topup in the account, the user can contact support with info regarding their respective complaint. For more information, please read the Terms and Conditions For queries and suggestions contact us at - duesimplerecharge@gmail.com